Frequently Asked Questions

GENERAL QUESTIONS

  • Shipping within India takes roughly 3-5 working days. International shipping takes around 5-10 working days depending on the location. You can track your order once shipped from our side .Sometimes there might be unforeseen delays for reasons beyond our control. We will keep you informed.We use very reliable courier agencies for shipping our products.

  • Sure, Please drop a note at time of purchase and we will get it done . Please add 2-3 working days for tassels (latkan). We don’t charge anything for this, it’s a complementary service from our side.

  • Sorry, we don’t offer Cash on Delivery on our products.

  • We use payment gateways PAYPAL to process our payments. We accept all major domestic and international debit and credit cards. If you don’t like to make payment online through payment gateways then you can also transfer the amount through net banking. Kindly contact us to get the account details.

  • Yes, you will have to pay import duty if you’re purchasing and shipping our products to a country where such duty is applicable on handloom products sourced from India. Please check regulations before purchasing or contact us if you have any doubts.

  • We are a generations old family business based out of Varanasi. All our products are hand-woven in Varanasi and its surrounding areas. We also have our wholesale store in Banaras. Please visit us if you are in banaras.

If you have any other questions, please feel free to reach out to us at care@banarasilooms.com.

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